Frequently Asked Questions
What is Poom?
Poom is a marketplace that features one-of-a-kind baked goods from talented bakers in New York.
Where can I buy Poom's baked goods?
Poom's baked goods can be purchased through our website and are available for delivery in certain zip codes near Manhattan, or for pick up at 85 Broad Street in Wall Street.
How much does delivery cost?
Delivery is $4.95.
Where are the bakers located?
All of our bakers are located locally in New York.
What is the price range of the baked goods?
The price range of our baked goods varies depending on the product and the bakery.
Can I place a custom order?
For now custom orders are not available; however, if you have a request, please send an email to our team (help@poom.co) We can help you to find the best match for your special day!
Are the baked goods safe for people with food allergies?
Each bakery has their own ingredients and processes, please refer to the ingredients listed for each goods or contact us for more information about specific allergies.
How long does it take for the delivery to arrive?
Delivery times vary depending on the location and availability of the bakeries. We will provide an estimated delivery time when your order is placed.
Can I return or exchange an item if I am not satisfied?
Poom does not accept returns or exchanges, all sales are final. However, if there is an issue with your order please contact us and we will do our best to resolve the issue.